Businesses that put chatbots instead of human customer service representatives in front of their customers have a good reason for doing so. Although nothing beats the

ou may have come across the term chatbots, but what are they and why they are a great opportunity. Well, a chatbot is actually a service that is powered mainly by the

Customers are like a breakable glass that is deemed to break when not handled with care. There are myriad of product-specific companies and heterogeneous human-centri

In 2016, the value of the chatbot market touched $703 million. According to Ubisend, around 57% of the UK customers are familiar with the chatbot. In this article,

Chatbots are gaining popularity in all the sectors of Service Industry. A chatbot is a computer program that simulates human conversations, they are powered by Artifi